Shipping policy
Shipping Policy
At Ella Gray Gourmet, we are committed to providing reliable and efficient shipping for our wholesale customers. Please review our shipping policy below.
Processing & Shipping Times
- Orders are processed within 2-5 business days after payment confirmation.
- Shipping times vary based on location and carrier availability. Most orders within Canada arrive within 3-7 business days after processing.
- U.S. and international shipping times may vary and will be provided at checkout.
Shipping Rates & Carriers
- Shipping rates are calculated at checkout based on order size, weight, and destination.
- We work with trusted carriers to ensure timely and secure delivery.
Local Pickup & Delivery
- Local pickup is available in Mississauga, Ontario by appointment only.
- Local delivery may be available for bulk orders—please contact us for details.
Damaged or Missing Shipments
- If your order arrives damaged or is missing items, please contact us within 48 hours with photos and order details. We will work quickly to resolve the issue.
International Shipping
- We offer international shipping; however, customers are responsible for any customs duties, taxes, or import fees.
Contact Us
For shipping inquiries, please email us at hello@ellagraygourmet.com